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Enrollment

Deliver a complete payment experience through a flexible and scalable solution that allows you to enhance the services you offer customers while reducing your overall costs and labor.  Enrollment lets customers make one-time or recurring payments electronically.

Enrollment enables you to effectively drive the adoption of low-cost payment methods, increase customer loyalty, and improve clash flow forecasting.  You’ll provide a consistent customer experience with a highly configurable, branded solution that supports your specific business needs.

• Customer Convenience – Enable your customers to make payments via the Web, IVR or live agent.  They can pay by credit card, debit card, or directly from a savings or checking account.
• Ultimate Control – Configure the payment experience with a flexible interface, while you control payment, customer support, and return and exception costs.  You can also search payment information as well as modify and cancel pending payments via the Client Console.
• Unmatched Accuracy – Present bills and statements online for payment self-service and receive more accurate payments.

Enrollment is part of a full suite of products that can be easily integrated to deliver a complete electronic payment solution.

Learn why integration should be a key component of your strategy!

Please contact us to receive more information about this product, and a representative from Online Resources will contact you shortly.

Industries Served:

• Consumer Finance
• Utility
• Insurance
• Healthcare
• Telecommunications
• Receivables Management

How Enrollment Works

Collect – Online Resources receives account data, parses it, and then stores it in a secure database.

Authenticate and Access – After secure authentication via Web or IVR, your customer has complete access to enroll, view or hear the billing amounts, and make payments.

Process – Payments are batched and processed daily, with credit cards authorized in real-time.

Settle & Notify – Payments are settled to your account(s), and remittance information is provided to your accounts receivable system in your specific lockbox format. Customers receive an email notification when billing data is available to view and pay, or when a payment is processed.

Store – Data in our secure data center is accessible online via the Client Console for reporting, reconciliation, payment administration, and customer profile updating.